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Regarding domain names expiration. There is no option to wait for the domain name to get expired and then register it again. In most cases domain “investors” will pick up these domain names or domain regisrars will keep them for the auction since they have to pay only ICANN fee which is 0.18$ for the domain name. Never assume that you will be the first one waiting for a domain name to expired. In the best case scenario you will just pay premium for in in an auction.
But, again, operationally it's quite strong. 24/7/365 customer support is available not only by live chat and email, but by phone. It offers free site migrations with some dedicated attention paid to making a transfer as smooth as possible. And, if you're willing to go for one of the higher-end plans, the company has put some serious attention into performance and caching.